Heathrow Terminal 5 – baggage problems Naomi

Naomi Campbell was apparently removed from a BA plane at Heathrow Terminal 5 after she apparently reacted badly to the news that some of her baggage had been lost.

A BAA spokeswoman at Heathrow Airport said: “Police today boarded a British Airways plane and removed a passenger.”

Apparently, out of the two bags she checked in, one went missing.

Now, there’s a few points to look at here.

1)    It goes to show that the troubles faced at Terminal 5 are just as bad for famous people as they are for us mortals.
2)    It  shows  good spirit that the normal passengers, although upset have not reacted in most cases to violence.
3)    Even with the baggage problems, BAA are ensuring safety of passengers and staff is paramount.

Now, I’ve been critical of the way the Terminal 5 has been handled, but I have to admit, that even though the incident was caused by lost luggage, it still shows that BAA are also heavily committed to standards.  No matter who causes or commits any act against staff, police or property at an airport need to be removed.  Such is the case here, no matter who they are.

So from me, well done BA & BAA.

Read the BBC coverage here.

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